Please note that the information on this website is correct at the time of uploading and is meant as guidance only. Staff should always refer and follow Partnership guidelines and their own organisation's work instructions and policies.
Management of Aggression
"Speak when you are angry, and it will be the best speech you ever regret.”
Unfortunately, anger and aggression are becoming more and more part of daily life. People’s expectations are increasing to unrealistic levels, while their patience and tolerance seem to be in short supply. This puts additional strain on us as workers. However, there are strategies we can use to prevent the anger becoming a problem to manage.
Fear not. This interactive course is designed to help you deal with those difficult, highly emotional conflict situations in a more effective manner.