Disclaimer

 

Please note that the information on this website is correct at the time of uploading and is meant as guidance only.  Staff should always refer and follow Partnership guidelines and their own organisation's work instructions and policies.

Management of Aggression

"Speak when you are angry, and it will be the best speech you ever regret.”  

Unfortunately, anger and aggression are becoming more and more part of daily life.  People’s expectations are increasing to unrealistic levels, while their patience and tolerance seem to be in short supply.  This puts additional strain on us as workers.  However, there are strategies we can use to prevent the anger becoming a problem to manage.

 

Fear not. This interactive course is designed to help you deal with those difficult, highly emotional conflict situations in a more effective manner.

 

Click on the links below to open the management of aggression information.

Theory
Module 1 - Definitions
Theory
Module 3 - Dealing with Aggression
Theory
Module 2 - Triggers & Escalators
Theory
Module 4 - Communication

To create a record that you have completed and understood the various online resources, you are advised to complete a Reflective Practice Form for each online course you undertake. 

 

This form will help to reinforce the main learning points whilst also identifying any further learning requirements you may have.  It is recommended that you discuss the completed form with your Line Manager and have them counter-sign it.  This form should then be retained by yourself and can be used as evidence for a course completion record, professional registration and SVQ evidence. 

Where do you want to go next? 

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Conflict Resolution

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